These terms govern access and use of Clinsia by healthcare institutions and their professionals. By entering into a contract or using the service, the institution accepts these terms and the Privacy Policy, which form an integral part hereof.
These Terms and Conditions (the "Terms") govern access and use of the service provided under the Clinsia brand (the "Service"), operated by Novalab SA, owner of the Service and its intellectual property ("Clinsia", "Novalab" or "we", interchangeably).
Clinsia and the Institution (as defined below) are referred to together as the "Parties".
By signing a service order, purchasing a plan or using the Service, the Institution confirms that it has read, understood and accepted these Terms. Clinsia may modify them; material changes will be notified by reasonable means and take effect on the date specified. Continued use of the Service constitutes acceptance. These Terms apply while the Institution maintains active Service.
Clinsia captures consultation audio with the physician's knowledge and patient consent, transcribes it and generates supporting clinical documentation (notes, summaries, management indicators) that the Professional User reviews, edits, approves and signs. The scope and available features depend on the plan purchased and the commercial agreement with each Institution.
Accounts are individual and non-transferable. The Institution is responsible for managing additions and removals of its Professional Users, for the confidentiality of credentials and for all activity under its accounts, and must immediately notify of any unauthorized use.
Clinical Content belongs to the Institution, which acts as data controller. Clinsia acts as data processor, on behalf and under the instructions of the Institution, in accordance with the DPA and Privacy Policy. Clinical data is not sold, is not shared for commercial purposes and is not used to train third-party models. Security control details are available in the security overview.
Output generated from Clinical Content belongs to the Institution. The platform, software, brands and all intellectual property of the Service belong to Novalab SA. Contracting the Service does not imply assignment or licensing of intellectual property beyond the right to use the Service during its term.
Prices, plans, pilots and billing terms are established in the commercial agreement or service order signed with each Institution, which supplements these Terms. In case of conflict over commercial terms, that agreement shall prevail.
Each Party agrees to maintain the confidentiality of non-public information of the other Party to which it has access in connection with the Service, and to use it solely for its performance. This obligation survives termination of the agreement. At the Institution's request, the Parties may sign a specific confidentiality agreement (NDA).
The Institution shall hold Clinsia harmless from third-party claims arising from breach of these Terms, from use of the Service in violation of law or from failure to obtain required consents.
To the maximum extent permitted by law, Clinsia shall not be liable for indirect damages, lost profits or loss of opportunity arising from use or inability to use the Service. Liability for clinical decisions and the final content of the medical record rests solely with the Institution and its professionals. Nothing in these Terms limits non-waivable rights recognized by mandatory law.
Neither Party shall be liable for breaches caused by events beyond its reasonable control, including infrastructure provider interruptions, network failures or acts of force majeure.
Either Party may terminate the agreement in accordance with the commercial agreement. In case of material breach of these Terms, Clinsia may suspend or terminate access, notifying the Institution where possible. When the Service ends, the Institution may export its Clinical Content and Output and request certified deletion of data, in accordance with the DPA.
These Terms shall be governed by the laws of the Argentine Republic, and the Parties submit to the jurisdiction of the ordinary courts of Novalab SA’s registered domicile, without prejudice to mandatory laws and applicable forums for the Institution according to its country's legislation.
For any questions about these Terms: contact@clinsia.com.